Everybody loves payday. Seeing your bank balance topped up and knowing that you've got money to burn. It's a good feeling, right? But what about the payslip itself? Could that offer more?
We at PayFit think it can!
Over the last few years, a lot of companies have already made the shift from paper-based payroll and are now allowing employees to view their information online.
While this shift can only be seen as a positive development, payslips themselves continue to be somewhat old-fashioned in their design and underused in their potential to educate and inspire employees.
Let’s not forget that payslips themselves are a powerful tool. After all, nearly everyone who works and earns money receives one yet, despite this, only six out of ten UK adults who regularly check their payslips say they understand everything on there.
This figure is not necessarily all that surprising, particularly when put into context with the results obtained from payroll professionals surveyed in CIPP's Future of Payroll Report 2019.
When asked "What are the most common types of enquiry into the payroll department?" over 42% of respondents listed queries relating to information displayed on payslips.
But what does this figure suggest? Does it mean payslips themselves are unclear?
In all probability, yes!
According to Mitrefinch's The Future of the Payslip Report, 63% of respondents stated that they understood how the items on their payslip were calculated; however, 21% found the terminology and information displayed to be confusing.
Again, this shouldn't come as a huge shock. Payroll is a complicated subject. Its ever-changing nature, monthly fluctuations and variations between organisations and employees can mean that many struggle to get their heads around what's printed on their payslip.
With payslips like the one shown below the current norm, it is perhaps not altogether that shocking that regular members of staff with no prior or existing knowledge of payroll can find payslips a little difficult to understand.
A standard payslip.
What do people want from their payslip?
Mitrefinch’s report reveals that employees want additional information on their payslips, particularly calculations in relation to tax and absence entitlements. Nevertheless, the survey also revealed that for many people the current payslips they receive offer little value outside of just confirmation of being paid.
Respondents complained of a “powerlessness” over their payslip leaving them feeling like and there is no point in trying to understand it in greater detail.
This is obviously disappointing, as is the fact that only 3% of those surveyed said that they felt proud of their payslip and believed that it reflected the work they put in.
These figures are concerning and point to a clear disconnect between employees and their payslip; however, we believe that there is potential for it to become more than just a summary of payments and deductions.
In fact, a payslip can act as a useful tool that can ultimately improve the employer to employee relationship.
While the first thing most people (84%) look for on a payslip is their net pay, the number, and diverse nature, of queries payroll departments receive suggests that there is a lot that can be done to improve people’s understanding of their payslip.
Queries received by payroll departments.
The results also demonstrate that there is interest among employees to learn more. Over 50% said that they would be keen to access guides on specific parts of their payslip.
So, does this suggest that what’s holding employees back is not a lack of interest in the subject, but instead the fact that so much of the information is just poorly displayed?
If that is the case, what can be done to simplify payroll and help employees to understand their payslips better?
What can be done to make payslips easier to understand?
At PayFit, we've long thought that the world of payroll doesn't get the spotlight it deserves.
Okay...we're maybe being a little presumptuous, but we do honestly believe that there is potential to make payroll and in particular payslips, far more exciting, user-friendly and accessible.
Over the last few months, we've conducted both external and internal surveys to establish what employers and, more importantly, employees want to see on them.
Thanks to the data collected, we've been able to produce an innovative new payslip design that looks to address the pain points that employers and employees have.
The Payslip of the Future.
1. Clarity of information displayed on basic payroll items
Because 84% of people say the first thing they look at on their payslip is Net Pay, we’ve clearly highlighted the Net Pay at the top of the payslip with “You’ve been paid” displayed along with the date and type of payment.
The breakdown of the employee’s monthly gross pay is clear and includes all key deductions such as National Insurance contributions (NICs), pensions, student loans or even deductions corresponding to employees buying shares.
2. Increased transparency between employer and employee
There is no requirement for payslips to show employer contributions; however, we have decided to include this on our payslips moving forward.
Employer contributions - e.g. pension is displayed to show employees how much their employer is investing in their pension scheme. We’ve also decided to include the employer NICs so that employees are aware of the overall cost of employment for their employer.
Employees will also be able to see how much their employers are providing in the form of non-cash benefits. This has been added to help provide more clarity to employees and improve the overall transparency of the employer-employee relationship.
3. Tax calculations explained
Tax calculations are complicated and fiddly things.
It is for this reason that we have displayed how an employee's tax is calculated. Each payslip now includes a breakdown of an employee's taxable income, including how much of it is taxed at which rate.
As touched on previously, the most common query that payroll departments receive is related to tax codes.
We've chosen to go one step further and include information about the employee's tax code and explain how much of their monthly salary is free of tax!
4. Visibility on year-to-date totals
Some, but not all, payslips display a breakdown of the year to date (YTD) earnings - e.g. tax, NI and pension contributions.
We have added this to our revamped payslip to ensure that employees can track their total tax and NI payments as well as pension contributions from April to March.
For employees who are repaying their student loans, we appreciate that there is nothing worse than not knowing how much has been paid off throughout the tax year. On the new PayFit payslip, employees will be able to see how much they've contributed.
5. Annual leave summary
We have chosen to display on our remodelled payslip how much annual leave an employee has already taken, how much they have remaining as well as what they have booked in the future. This has been done so that employees can stay up to date with their holiday entitlement.
6. Better communication tool and improved employer branding
According to Mitrefinch, 55% of those surveyed said that there was a distinct lack of company branding on their payslip.
Sadly, it is often the case that payslips lack personalised company branding and, therefore, brand identity.
But employers and employees needn’t fret! Our new design includes the company's logo meaning that when employees access their payslip through the PayFit portal, their employer's logo will be visible on the top of their payslip.
Impact for employers
When designing our new payslip, every decision was taken to improve the employee's payroll experience.
Through these changes, we believe that we can help provide better information on basic payroll items and improve transparency between the employer and employee when it comes to pay.
Finally, we predict that through these changes, employers will be able to see a reduction in the number of pay-related queries that they receive each month.
Are you interested in finding out how PayFit can improve your company's payroll processes? Why not book a demo with one of our product experts?
PayFit blog author